cg33's Privacy Policy

1. Introduction and Scope

cg33 (hereafter "we", "our", or "platform") provides a reliable online casino and betting service for players in Bangladesh. When you register, log in, or use any of our services on cg33.cam, you agree to abide by this privacy policy.

The purpose of this privacy policy is to clearly inform you about what kinds of information we collect about you, why we collect it, how we use it, and what measures we take to protect your information. We believe that transparency and honesty are the foundation of a secure and trustworthy platform.

This policy applies only to cg33's website, mobile services, and all associated platforms. We are not responsible for the privacy policies of third-party websites or services.

2. Information We Collect

2.1 Information Provided at Registration

When you create an account on cg33, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 and above may open an account)
• Email address
• Mobile number (linked to bKash, Nagad, or Rocket)
• Preferred username and encrypted password
• Country and address details

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, cg33 conducts identity verification (Know Your Customer) when required. For this purpose we may collect:

• National ID card (NID) or passport copy
• Selfie or photo (to confirm identity)
• Proof of residence (utility bill or bank statement)

These documents are stored with the highest level of protection and may only be reviewed by authorised staff when necessary.

2.3 Financial Transaction Information

During deposits and withdrawals on cg33, we store transaction-related information — such as the transaction amount, time, method (bKash / Nagad / Rocket), and reference number. We never collect your mobile banking password or PIN.

2.4 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Page visit history and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming history and betting data

3. Purposes for Using Information

cg33 uses your information for the following legitimate purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: To enable gameplay, process deposits and withdrawals, and provide bonuses.
• Customer Support: To resolve your questions, complaints, or issues via live chat or email.
• Security and Fraud Prevention: To detect unusual activity and keep the platform secure.
• Responsible Gaming: To identify problematic gaming patterns and provide necessary support.
• Communication: To inform you about important updates, policy changes, or promotional offers (with your consent).
• Analysis and Improvement: To improve the quality of our platform and services.

4. Disclosure and Sharing of Information

4.1 Who We Share Information With

cg33 never sells your personal information to third parties. However, in certain circumstances information may be shared with the following parties:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, or Rocket.
• Game Providers: Providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may receive the minimum information necessary to deliver their services.
• Legal Authorities: Information may need to be disclosed to government or regulatory bodies as part of legal obligations.
• Technology Service Providers: Limited information may be shared for hosting, cybersecurity, and analytics services under strict confidentiality agreements.

4.2 International Data Transfers

In some cases, your information may be processed on servers outside Bangladesh as required to deliver our services. In such cases we ensure that the relevant parties maintain appropriate data protection standards.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored in your browser. They help our platform remember your preferences and session information.

5.2 Types of Cookies We Use

• Essential Cookies: These are necessary for login sessions, security verification, and core platform functions. They cannot be disabled.
• Functionality Cookies: For your language preferences, gaming settings, and personalised experience.
• Analytics Cookies: For monitoring platform usage and improving services — entirely anonymous.

You can disable non-essential cookies from your browser settings. However, the performance of some services may be affected as a result.

6. Data Retention Period

cg33 retains your information for as long as your account is active and as needed to provide services. Even after an account is closed, information may be kept for a set period for the following reasons:

• To meet legal obligations (transaction records for up to 7 years)
• To resolve disputes or claims
• For future reference in preventing fraud or misconduct

After the specified period, your information will be securely deleted or anonymised.

7. Your Rights

cg33 recognises and respects the following rights you have regarding your information:

• Right of Access: You can find out what information we hold about you and request a copy of it.
• Right to Rectification: You can request that incorrect or outdated information in your account be updated or corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted (where there is no legal obligation to retain it).
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request to receive your information in a structured format.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We generally respond within 30 working days.

8. Data Security Measures

cg33 applies industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Database Encryption: Sensitive information remains encrypted even at rest.
• Access Controls: Only staff with a need to know can access specific information.
• Regular Security Testing: Vulnerabilities are identified and addressed through penetration testing and security audits.
• Two-Factor Authentication (2FA): Available for additional account security.
• Firewall and Intrusion Prevention: To block unauthorised access and cyber attacks.

However, transmitting data over the internet is never entirely without risk. We strive to ensure the highest level of protection, but no method can be claimed to be 100% secure.

9. Privacy of Minors

cg33 is for those aged 21 and above only. We do not intentionally collect information from any minor. Our registration process includes age verification. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

10. Responsible Gaming and Special Data

cg33 is committed to responsible gaming. We may use your gaming data to monitor for problematic gaming patterns. This information is used for your protection and is not shared with third parties. If you wish to use limit-setting or self-exclusion features on your account, visit our Responsible Gaming page for details.

11. Policy Changes

cg33 reserves the right to change this privacy policy at any time. If significant changes are made, we will:

• Update the date on this page
• Notify registered users by email
• Display a notice at login

Continued use of the platform after any changes will be taken as acceptance of the updated policy. Previous versions of the policy are available upon request.